Terms of service
This website is operated by Umbraorganics. Throughout the site, the terms “we”, “us” and “our” refer to Umbraorganics. Umbraorganics offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
Disclaimer
The entire content of this website is based upon the opinions of Umbra Organics Ltd, unless otherwise stated and is strictly intended for the sharing of information, knowledge, published scientific opinions, and the experience of the growing Umbra Organics community. It is not intended to diagnose, treat, cure, or prevent any disease and does not constitute any form of medical advice or medical treatment. Umbra Organics encourages you to make your own health care decisions based upon your own research and in partnership with a qualified healthcare professional. If you are pregnant, taking medication, or have a medical condition, please ensure to consult your health care professional prior to consuming our products.
While we strive to keep our website information up to date and correct, we make no representations of any kind, express or implied, about the completeness, accuracy, suitability or reliability with respect to the website or the information, products, services, or related graphics and images contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Our products should not be used as a substitute or food replacement in relation to a balanced diet and healthy lifestyle; they should simply be used alongside and in addition to a healthy diet. We, under no circumstance, make any warranty as to the results that may be obtained by using the products found on this website.
Every effort is made to keep this website available. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable for any reason.
Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those websites. The inclusion of any links to other websites does not imply a recommendation or endorsement of the views expressed on those websites.
Terms and Conditions
By using or submitting an order (and any subsequent orders) on this website you are agreeing to the terms that appear below.
We love to speak with our customers and we know that Terms & Conditions can be rather long and confusing, so if you are unsure about anything then please do not hesitate to get in touch with us via the details given in the “Contact Us” section of our website.
You agree to purchase services and goods from Umbra Organics subject to these Terms and Conditions which will apply to all transactions using umbraorganics.com
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to our service. By registering with umbraorganics.com, you accept that your email address may be used to supply you with such information.
By purchasing goods through umbraorganics.com, you agree both to our Terms and Conditions and Privacy Policy.
You will not automatically receive email-marketing communications from umbraorganics.com by creating an account or making a purchase through our website. So if this isn’t for you or you do not wish to receive promotional emails from Umbra Organics, you don’t have to. You can actively choose the option to receive email-marketing communications from Umbra Organics, and you have the option to opt-out of these communications at any time if you change your mind.
1. When you make a Purchase
1.1 This website is operated by Umbra Organics Ltd (“we”, “us”, “our”, “Umbra Organics” or “umbraorganics.com”). By using umbraorganics.com you are bound by these Terms and Conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms and Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date when these Terms and Conditions were most recently updated.
1.2 We will confirm acceptance of your order. This will occur either immediately on the website after you have confirmed your order, or by us sending a confirmation e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.3 When agreeing to a product 'Subscription' option, this requires a minimum of two payments to be made on two separate occasions. The first when placing your first Subscription order and then the second which will be charged automatically after a period of 30 days since the initial order. These terms are also explained when a customer chooses the Subscription option on the product page, so once a subscription order has been placed - the customer is agreeing to these terms.
2. Price & Delivery Charges
2.1 The price of the goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
2.2 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things; the value of your order and your delivery address.
2.3 You are responsible for inputting the correct shipping address when processing your order. If the address provided is incorrect, you must notify our team within 30 minutes of this mistake, in order for us to edit the shipping address. Please email hello@umbraorganics.com.
2.4 If the shipping address provided is incorrect and subsequently, the parcel is returned to our return address - there will be an additional shipping charge to send out the parcel again.
2.5 For orders placed before 14:00 on Monday-Friday we will do our best to dispatch them the same working day. Orders placed after 14:00 on Monday-Friday will be dispatched the next working day. All orders placed on a Saturday or Sunday will be dispatched the next working day.
3. Methods of Payment
3.1 Payment may be made by debit card
, credit card, or any other method as we have agreed to accept. If paying by card, you must supply your card details when you place your order. Your card will be charged when we issue our confirmation e-mail. We will not supply the goods to you until payment has been confirmed. This does not affect your statutory rights.
3.2 If you are asked for your card billing address and/or cardholder name, you must supply these when requested.
3.3 Your credit/debit card details will be encrypted by us to minimize the possibility of unauthorized access or disclosure. Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
3.4 We do not store credit card details nor do we share customer details with any 3rd parties.
4. Availability
4.1 All goods are subject to availability. If we are unable to supply your goods within thirty days, we will inform you as soon as possible and advise you of the expected delivery date.
4.2 Out of stock items will be backordered. If your item is backordered, we will ship the items out to you as soon as they are back in stock.
5. Cancellation
5.1 You have the right to cancel your order up to 14 days after receipt without giving any reason. To exercise your right of cancellation, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
5.2 If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than our standard and least expensive method of delivery).
5.3 We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
6. Returns
6.1 If you are not satisfied with your purchase, you can return the products to us and we will either replace them or issue a refund: provided that the products are returned in their original condition and packaging, are not damaged, and are in a re-saleable condition. We will not accept any returns if the product has been opened or used unless the product is faulty.
6.2 The cost of returning the goods to us is your responsibility. Please ensure that you obtain proof of postage as we cannot be held responsible for items that are lost in transit.
6.3 If you are returning an item because of an error on our part or because it is defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
6.4 Umbra Organics is not responsible for any items that are returned to us by mistake.
6.5 In the unlikely event that you receive a faulty or damaged product, please notify us within 24 hours of receiving the goods. If a product is faulty, we will refund the cost of the product and the delivery charge. In the case of a damaged product, we will either replace the item or refund the cost of the item and the delivery charge.
6.6 We will process your return as quickly as possible and will notify you by email once your refund or replacement has been processed. During busy periods, please allow a maximum of 30 working days for your refund or replacement to be processed.
6.7 Your statutory rights are not affected.
7. Warranty
7.1 We warrant that the goods will be of satisfactory quality and fit for their generally intended purpose.
7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by us, failure to follow our instructions, or any alteration or repair carried out without our approval.
7.3 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify us in writing at the address, fax number or email address shown below.
7.4 This warranty is in addition to your legal rights in relation to goods which are faulty or which otherwise do not conform with these Terms and Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
8. Liability
8.1 If you do not receive goods ordered by you within thirty days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at the address, fax number or email address shown below of the problem within 40 days of the date on which you ordered the goods.
8.2 If you notify a problem to us under this condition, our only obligation will be, at your option:
a. to make good any shortage or non-delivery;
b. to replace or repair any goods that are damaged or defective; or
c. to refund to you the amount paid by you for the goods in question in whatever way we choose.
8.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 8.2(c) above.
8.4 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
8.5 Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
9. Force Majeure
9.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
10. Privacy
10.1 You acknowledge and agree to be bound by the terms of our privacy policy.
11. Third Party Rights
11.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- General
- 12.1 If any of these Terms and Conditions are held by any court of law to be unlawful, invalid or unenforceable, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.2 All copyright, trademarks, and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times the property of Umbra Organics Ltd or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through umbraorganics.com, and you may not otherwise copy, reproduce, publish, display, distribute, commercially exploit, use or create derivative works of any content on the umbraorganics.com website without our prior written permission. Umbra Organics may impose a fee on any unwarranted use of the data and content contained on its website.
12.3 It is your responsibility to check product labels and ensure that the ingredients and nutritional contents are suitable for your diet or allergy restrictions.
12.4 Where further dietary information and advice is important to you, please contact Umbra Organics directly, who will make all reasonable efforts to ensure you feel completely comfortable with using the products. Or you should confide in your doctor or medical practitioner, to assess whether the products are suitable for your dietary requirements and/or restrictions.
12.5 Umbra Organics will occasionally offer special discounts or offers on its products or delivery charges. Umbra Organics reserves the right to withdraw such offers at any time, in which case such offers and discounts will no longer apply. Any advertising or promotion of special offers or discounts that are subsequently withdrawn is void from the moment that the offer is withdrawn from our website and database.